Q: How long does it take to process and ship my order? A: We process all orders within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Q: Do you offer international shipping? A: Yes, we offer international shipping to all countries around the world. All international shipping rates are calculated and displayed at checkout.
Q: How long does it take for my order to arrive? A: We ship with Royal Mail (first class delivery) and typically all orders are delivered within 3-5 working days within the UK. However, delivery times may vary depending on your location and customs processing times for international orders.
Q: What is your return policy? A: Any Little Monster product purchased through us can be returned for a full refund or exchanged within 30 days from the date you received your Little Monster Backpack. Please read the below steps on how to process your return or refund.
Q: How do I request a return or refund? A: You can request a return or refund by contacting us at email@example.com. Please include your name, your order number, the reason for the return, and if you want to return for a full refund or exchange for another product. After submitting your request, please allow 2-3 business days for us to process your request. We will email you with product return instructions.
Q: Do you cover the cost of return shipping? A: No, we do not provide return shipping labels or cover the cost of return shipping. It is the customer's responsibility to ensure that the returned goods are packaged properly. Our return address is as below: TYPIC Ltd, Rusland 10 Pipers Close, Lower Heswall, Wirral, CH60 9LJ
Q: What if I receive a broken or defective product? A: If you receive a broken or defective product, you are eligible for a refund within 30 days of receiving your order. Our standard policy is to send you a replacement for free. However, if you wish to process a refund, please let us know by contacting us at firstname.lastname@example.org.
Q: How do I check the status of my order? A: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within 5 days (for within the UK) and 15 days (for international) of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Q: Do you offer in-store pickup? A: No, we are an online business and currently do not offer in-store pickup.
Q: How can I contact you if I have further questions? A: If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org. We will do our best to assist you as quickly as possible.